Studio Devona

How to Enquire

You may write to me, Devona, using this e-mail: studiodevona@gmail.com

I do not accept telephone orders or enquires.

Using the pages where products are shown for sale send me a list of what you wish to buy or an equiry about anything that is shown not in stock.

IMPORTANT: You must specify which country you are in so I can calculate postage based on that.

I will write back to you, usually within 36 hours, sooner when not busy, to discuss your enquiry - thank you.

Stock and Availability

I am the sole producer of most if not all the items sold on my website. My time and health tend to dictate when I make items such as clay tobacco pipes and I make them in small batches of usually around 100-200 pieces several times a year.

I choose which designs I want to make and I also take on custom work. It can take time to make up stock and to have enough items made up to fire my pottery kiln which is large.

I will show next to each item on the website the price and whether it is in stock and sometimes whether I am working on production of that design. P & P are calculated based on your order size and location in the world.

I take orders on a first come first served basis through enquiries and payments received.

How to Pay

There is no VAT to pay on Studio Devona Products

1. PAYPAL - my preferred way, I will advise the amount and the address to use when the time comes to pay.
   

2. BANK TRANSFER - less preferred but acceptable especially for larger orders.
   

3. CHEQUE - Not preferred.

4. Credit Card - can only be accepted by you paying using Paypal.

5. Cash - if collecting your order personally this is acceptable. I can accept small cash sums by post if agreed first by e-mail.
   

I will discuss payment methods with you by e-mail during your enquiry. I prefer payments to be made in UK pounds though with Paypal I can take other currencies.

Packaging

The items I create are lovingly crafted and cane take hours to make up. I therefore do my best to make sure they are well packed. I will use tissue paper, foam, bubble wrap, corrugated card and outer card or box packaging and parcel tape. All these materials are factored into the price of what you are buying.

Postage

I employ no staff so I will write and keep you up to date on the progress of your order myself. After payment is received I will pack your order carefully and post it out and advise on the service I have used or we have agreed on by e-mail. Where tracking is available I will provide that information.

Mainland UK:  I mainly use EVRI for parcels and tracking is available. I do not post parcels out every day, usually once or twice a week.

Non Mainland UK: I mainly use EVRI for parcels and tracking is available. Postage cost is usually just a little more than mainland UK. I do not post parcels out every day, usually once or twice a week.

All Other World Non UK locations: I will choose a service suitable for your parcel based on size, weight and time. I will advise you the total cost of your order with the postage. IMPORTANT: Please specify what country you are in when enquiring so I can calculate postage. I do not post parcels out every day, usually once or twice a week.

Problem with your order?

I hope your order will arrive safely and be enjoyed but just in case there is a problem...

Once your parcel is posted out we are both at the mercy of the courier until it arrives. If parcels are taking too long I will usually advise a period of time to allow for delays and and discuss options.

Breakages do not happen often but do sometimes. I will require at least one photo of any broken or defective items. I will discuss options of refund or send another item.

Mainland UK: I can potentially accept returns provided you pay the postage cost and repack the item safely. A refund will be issued once the goods have arrived and been checked. If your item is broken or defective I will need at least one photo and will discuss options of replacement or refund in part or full. If the item is lost in the post I will discuss options or replacement or refund in part or full.

Non Mainland UK: I do not accept returns on items sent out of Mainland UK. If your item is broken or defective I will need at least one photo and will discuss options of replacement or refund in part or full. If the item is lost in the post I will discuss options or replacement or refund in part or full.

All Other Non UK World locations: I do not accept returns on items sent out of Mainland UK. If your item is broken or defective I will need at least one photo and will discuss options of replacement or refund in part or full. If the item is lost in the post I will discuss options or replacement or refund in part or full.

Feedback

I hope your order will arrive safely and be enjoyed. Because I am a craftswoman who takes pride in her creations and keeping traditions alive I am always pleased to hear how you are enjoying what I have made and what you think of it. For clay tobacco pipes I have a special page on my website "Clay Pipe Hall of Fame" where you can send me a picture of you posing with the pipe if you wish! Again a big thank you to all my customers since 1998 and into the future!

Terms & Conditions

I want all my customers to be happy with my products and service, so if you have any problems or concerns then please get in touch with me in the first instance and I will do my best to address any concerns or problems.

The Terms and Conditions below set out the necessary legal "small print"; please note that you may also have additional statutory rights (such as the Distance Selling Regulations 2001 applicable to UK Consumers only), and nothing in these Terms detracts from those rights.

1. General:

All goods sold by me are sold subject to the following terms and conditions unless otherwise agreed in writing. Conditions attached to the Customer's order, where those are at variance with these terms and conditions, shall not be binding upon Studio Devona unless accepted in writing by a duly authorised person on behalf of Studio Devona.

2. Price and Delivery:

(a) Price quotations are valid for thirty days. Once an order has been accepted the quoted price will normally be held, however Studio Devona reserves the right to vary prices in the event of unforeseen increases in materials costs.

(b) Delivery dates are given in good faith and every effort will be made to adhere to them. However time shall not be deemed to be of the essence, and Studio Devona cannot accept liability for late delivery where the cause of delay is beyond Studio Devona's reasonable control.

3. Title and Risk:

(a) Legal title to the goods shall remain with Studio Devona until such time as Studio Devona has received full payment of the price of the goods and the price of any other goods also supplied by Studio Devona to the Customer, whereupon title shall pass to the Customer. Until that time the Customer shall keep the goods as the fiduciary agent and bailee for Studio Devona, although the Customer may sell the goods to a third party within the normal course of its business on the condition that it shall account to Studio Devona for the proceeds of such sale.

(b) If the Customer enters liquidation, has a winding up order made against it, has a receiver of its assets appointed or is in default of any payment due to Studio Devona for longer than seven days then the right of the Customer to keep the goods shall be forfeit and Studio Devona shall have the right (immediately after giving notice of its intention to do so) to enter the Customer's premises and repossess all such goods the title in which remains with Studio Devona.

(c) Notwithstanding the above the risk in the goods shall pass to the Customer immediately upon delivery of the goods to the Customer's premises, and the Customer shall remain liable to Studio Devona for the price of the goods in the event of loss or damage to the goods.

4. Payment:

(a) Unless otherwise agreed in writing, goods are to be paid for in full before delivery is made. I reserve the right to require a partial payment (deposit) to be made before we commence work on large or bespoke orders.

(b) Where credit facilities have been granted in writing, payment shall be made at the office of Studio Devona on or before the thirtieth day after the Invoice Date (Tax Point). Studio Devona reserves the right to charge interest at 3% per month on any amount outstanding after the due date.

5. Specifications and Performance:

(a) Any performance figures quoted are given in good faith and based upon performance levels actually obtained in tests performed by Studio Devona. However Studio Devona cannot guarantee performance where conditions of use are beyond my control or may be affected by interaction with products or materials not supplied by Studio Devona.

(b) Every effort is made to ensure the accuracy of technical data and literature relating to the goods, but Studio Devona (so far as permitted by law) shall have no liability in contract, tort or otherwise for any error or omission therein or any consequences of such error or omission.

6. Faulty or Damaged Goods:

All goods are inspected and, for electronic products, functionally tested prior to packing. If the goods are found to be damaged, incomplete or faulty on arrival, the customer shall give notice thereof to both Studio Devona and the carrier within 7 days of delivery.

7. Guarantee:

(a) Studio Devona guarantees to replace or repair any goods manufactured by it and found to its satisfaction to be defective as a result of faulty design, materials or workmanship for a period of 12 months from the date of delivery. Studio Devona shall not accept liability for any faults caused or contributed to by modifications or repairs performed other than by Studio Devona, nor for faults caused to the goods by improper use, mechanical shock or operation beyond their specified environmental and electrical limits. Breakage of fired ceramic items is explicitly excluded from any Guarantee owing to their inherently fragile nature. For goods repaired or replaced by Studio Devona the guarantee shall terminate at the end of the original guarantee period.

(b) Goods not manufactured by Studio Devona are supplied on condition that the liability of Studio Devona in contract, tort or otherwise shall under no circumstances exceed the liability of the manufacturer of such goods to Studio Devona.

(c) Repairs outside the terms of the Guarantee (e.g. to products outside the guarantee period) will be made at a standard hourly charge plus parts cost. Current charges are available on request from Studio Devona.

(d) Goods returned for repair or replacement must be returned to Studio Devona at the Customer's expense and risk, with a written report of the fault. Return carriage after repair will be charged to the Customer.

8. Force Majeure:

Studio Devona shall have no liability for failure or delay in delivery or in performance of any of its obligations hereunder due to any cause outside Studio Devona's control.

9. Intellectual Property Rights:

The Customer agrees not to attempt the reverse-engineering, copying or replication of any part of any artistic, electronic, mechanical or chemical product over which Studio Devona holds Copyright or any other intellectual property right, nor to permit any other party to attempt such reverse-engineering, copying or replication.

10. Limitation of Liability:

(a) Except where such exclusion is prohibited by law, Studio Devona shall not be liable in contract, tort, breach of statutory duty or otherwise for any loss or damage whatsoever (including any kind of consequential or indirect losses, loss of use, loss of profit or loss of business), howsoever suffered by the Customer or other party, beyond that provided in Section 7 above, and in any event Studio Devona's liability (except in cases of personal injury or death caused by the negligence of Studio Devona) shall not exceed the purchase price of the goods.

(b) Studio Devona's products are not intended for use in safety-critical applications (defined as those whose failure to perform would cause a risk of death or injury) unless such use is specifically authorised by special contract signed by a duly authorised agent of Studio Devona. Studio Devona shall not accept any liability whatsoever for any unauthorised use in such applications.

11. Export Control:

The Customer accepts responsibility for complying with any applicable export controls in the event that the Customer exports the goods from the country in which the sale was made.

12. Cancellation and Returns:

Cancellation of any order, once placed, must be given in writing and is not operative until written confirmation thereof has been received by the Customer. Studio Devona reserves the right to refuse any cancellation, or to levy any charge not exceeding the total value of the order in the event that such cancellation causes any loss to Studio Devona. Except as provided in Section 7 above, no returns are permitted without Studio Devona's prior agreement.

13. Law:

(a) This contract shall in all respects operate and be construed as an English contract and be subject to the jurisdiction of the English Courts.

(b) For all legal purposes including but not limited to the determination of applicable jurisdiction, all sales are deemed to take place at my studio address in Devon, England.

14. Enforceability:

If any provision or part of these Terms shall be ruled illegal or unenforceable by the English Courts then that provision or part alone shall be deemed stricken from these Terms, and shall not affect the legality or enforceability of any other part or provision of these Terms.